Tips for a Professional Phone Call

Yesterday, I was at the gym sweating it out to Beyoncé’s ‘Drunk in Love’ when my music was suddenly cut off by a phone call. I vaguely recognized the ten numbers that popped up on my screen and had a sneaking suspicion that it was not another telemarketing call, but rather a follow-up call from a phone interview I had the previous week.

As I watched my heart rate on the elliptical monitor rise from anxiety I began to wonder, should I answer it? What if it’s urgent? I was a second away from pressing the answer button before I realized I should not answer it. This was not the best scenario for me to sound professional or be properly prepared. I told myself, “Let it go to voicemail and call them back later.”

It’s later now and I am about to call them back. I figured this was the perfect opportunity to outline some tips for a professional phone call. Whether or not it is a phone interview you should always come across as professional, poised, and calm in any business related phone call.

Questions to Ask Your Interviewer

I am sure you have heard it time and time again, but just in case you were not sure, asking questions at the end of the interview is not an option; it is a requirement. The best thing to remember is that you are interviewing the company just as much as they are interviewing you.

Asking questions provides you with the opportunity to further understand the job and the culture. You can go over topics that may have not been covered in the initial interview. In addition, it also shows the interviewer that you are interested and engaged. Coming up with thoughtful and engaging questions, however, can often seem like a challenge. Below is a list of excellent questions to ask!

1. What is a typical day like for this role?

This question is direct and gives you the opportunity to understand what you would be doing day-to-day.  It also enables the interviewer to outline expectations of the role.